Return & Replacement Policy

At BollyWoo, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible.

Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return online. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product and seller.

We assure you that all products sold on BollyWoo are brand new. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered.

Possible resolution could be Replacement, Exchange or Refund in case we are unable to provide a Replacement/Exchange. All this is backed by the 7 Day Replacement Guarantee for sellers with BollyWoo.

In any case, all your purchases on BollyWoo are backed by Buyer Protection for 7 days from the date of delivery, in case you face any issues.

Replacement
If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller's policy when buying or before initiating a return for a replacement.

Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

Exchange
If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. All this again, at no extra cost to you. Be sure to check the Seller's Return Policy when buying or before initiating a return for exchange.

Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

How do I return an item purchased on BollyWoo?
Conveniently place your return request online if you've received an item in a 'Damaged', 'Defective' or 'Not as Described' state.

TIP:
For additional instructions check your email/SMS. We send you important updates from time-to-time.

Login to BollyWoo, place a return request:

  • 1. Create a Return Request
    • - Go to 'My Account'
    • - Go to 'My Orders'
    • - Click 'Return' to open the Return Request form
    • - Select 'Replacement' or 'Refund'
  • 2. 'Item to be Returned' is picked up

The item you wish to return will be picked up from your doorstep.

  • 3. Replacement/Refund Initiated

Once the Seller receives the originally delivered item, a Replacement item is shipped or a full refund is issued.

Important:
Please ensure that the product is in unused and original condition. Include everything from the package you've received including price tags, labels, original packing, freebies and accessories. Please also note that no return request shall be entertained after 7 days from the date of delivery.

Hassle-free Returns:
We try our best to offer you a hassle-free returns experience.
- Returns including all replacements/pickups are done free of cost.
- In case of Refunds, the entire amount paid by you including shipping and gift wrapping charges are transferred to your account.
- We strive to ease the pickup process for you in case of returns. In most of the cases we deliver the replacement while we do the pickup.
- In a few other cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner.
- In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.
- Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same.
Returns are subject to the Seller's return policy.

Exceptions:
There are certain scenarios where it is difficult for us to support returns.
-Return request is made outside the specified time frame.
-Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.
-Product is damaged due to misuse or Incidental damage due to malfunctioning of product.
-Specific categories like innerwear, lingerie, socks and clothing freebies.
-Any consumable item that has been used or installed.
-Products with tampered or missing serial numbers.
-Made-to-order / custom jewellery.

How do I cancel an order?
You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.

Unfortunately, an order cannot be cancelled once the item has been delivered to you.

In order to cancel an item in your order:

  • Log into your BollyWoo account and go to the 'My Orders' page
  • Identify the item you want to cancel and click on the corresponding 'View Details' link
  • In the detailed order page, you will see 'Cancel' links against each of the items in that order
  • Click on the 'Cancel' link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation
  • Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible.

What are the modes of refund available after cancellation?
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.

There are Modes of refund:

  • Back to Source - In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.

Once you have requested the cancellation of item(s) in your order, BollyWoo will complete the cancellation and initiate the refund, depending on your preference.